When you work for a customer service oriented company as I do, you tend to have many concerns about outsourcing any type of work. A million questions enter your mind. Will our employees and work be treated with integrity? Will the public relations of our company be considered in every recommendation? Will the quality customer service that we expect be practiced daily with our employees but also be a major component in producing a ‘member friendly’ site? Will the contracting employees ‘buy into’ our organization and be as results oriented as we expect of our own employees?
In my 7 years of working with Scott Wyatt, I have to answer a resounding YES to all of these questions. You have sincerely cared for Mid-Carolina Electric Cooperative and consistently placed what’s best for our company and service to our members as your top priorities. Your vast knowledge and creativity of ‘web world’ have been invaluable in our relationship and subsequent designs as we incorporated advanced programs such as content management. In addition, your personalized customer service has been impeccable.
We have not had, nor could we ask for, a better team player in the creation, design and maintenance of our web site. You have been relentless in suggesting ways to drive people to our web site while incorporating the importance that we place on person-to-person relationships. We thank you, and wish continued, well-deserved success for your company.”
– Jan Bonnette, Mid-Carolina Electric Cooperative, Inc. January 29, 2015